Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

Change IT Now GmbH
Langgasse 30a, 65529 Wüstems, Germany
E-Mail: lflick@changeitnow-consulting.com
Phone: +49 173 6766689

2. Collection of Personal Data

We process personal data only to the extent necessary to provide a functional website and our services. This includes:

IP address
Date and time of access
Pages viewed
Browser type and operating system

Such data is stored for security and operational purposes.

3. Contact / CRM Processing

Our website offers a contact form for requesting a free consultation. When you use this form, we process the following personal data:

Name
Email address
Phone number (optional)
Details about your request
Technical metadata (date/time, IP address)

Purpose of Processing

Your data is processed for the purpose of handling your inquiry, scheduling a consultation, and communicating with you.

Contact via Email or Phone

If you contact us by email or phone, we process your data solely to respond to your inquiry.

Processing within our CRM System

Your request is stored and processed in our internal CRM system in order to:

respond to your inquiry efficiently
plan follow-up appointments
document communication
contact you regarding your request

Legal Basis

The legal basis for this processing is Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into a contract), as you are requesting a consultation.
Any additional use for marketing purposes takes place only with your consent under Art. 6(1)(a) GDPR.

Retention Period

Your data is stored in the CRM system as long as necessary to process your inquiry. Afterward, it will be deleted according to legal retention requirements or internal deletion schedules.

Data Disclosure

We do not transfer your data to third parties unless required by law or explicitly permitted by you. The CRM system is hosted on servers located in the EU; no data is transferred to non-EU countries.

4. Cookies

Our website may use cookies that are technically required. Marketing or tracking cookies are used only with user consent.

5. Data Transfer

We only transfer personal data to third parties if:

it is legally permitted,
required for fulfilling a contract, or
you have explicitly consented.

6. Your Rights

You have the following rights under the GDPR:

Access
Rectification
Erasure
Restriction
Data portability
Objection

7. Hosting / IT Services

The website is hosted by a European provider. No data is transferred to third countries.

8. Updates

This privacy policy may be updated as necessary.